07Guest email & alerts
The messages that should go, going.
A confirmation when the booking is made, a reminder before arrival, a note after departure — sent automatically, logged, and re-sendable when a guest says they never got it.
- 3
- automatic guest emails per stay
- 1
- send, guaranteed, per message per booking
- 45s
- refresh on the staff notification bell
ReplacesA saved draft, copy and paste, and hoping you did not send it twice.
What it does
Three emails that carry their weight
Booking confirmation, pre-arrival reminder and post-stay thank you. Each contains the details a guest actually needs — dates, room, total, how to reach you.
Sent once, provably
Every send is recorded against the reservation. A retry, a queue hiccup or a second staff member pressing the button cannot produce a duplicate in the guest’s inbox.
Re-send when it is genuinely needed
When a guest says the confirmation never arrived, a manager can send it again deliberately. That is the one case that skips the duplicate guard, and it is recorded as a manual action.
A visible history
The reservation shows every message sent, when it went, and whether it was automatic or manual. No guesswork on the phone.
The bell for staff
New bookings, cancellations, channel warnings and blacklist matches raise a notification in the panel. It carries a reference, never the guest’s details.
Emails in the guest’s language
The message follows the language the booking was made in, not the language of whoever is on shift.
One door in and out
Every guest email leaves through a single component, and every rule about whether a message may be sent lives inside it: has this already gone, is the booking still valid, is it under review, did the guest consent. Rules scattered across the code get out of step and eventually a guest is emailed about a booking that was cancelled an hour ago.
- Duplicate protection at the message level, not the button level
- A booking under review sends nothing until a person has cleared it
- Staff notifications carry a reference, never a name or contact detail
- Delivery failures are visible instead of being swallowed
Want to see this module on your own property?
A demo takes about forty minutes and we load your rooms and rates first.